SHIPPING POLICY

Raees Fragrance

Effective Date: 27 October 2026
Last Updated: 27 October 2026

At Raees Fragrance, we aim to deliver your favourite fragrances safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website and official Instagram account.

1. Delivery Locations

Raees Fragrance currently accepts orders for delivery within Pakistan, subject to courier availability and service coverage.

Delivery to certain remote areas may take longer or may not be available through our regular courier services.

2. Order Processing Time

Orders are generally processed within 1–2 business days after placement and confirmation.

Processing times may vary during public holidays, sales, high-demand periods, or unforeseen circumstances.

For Cash on Delivery orders, we may contact you to confirm your order and delivery details before dispatch.

3. Estimated Delivery Time

Estimated delivery times after dispatch are generally:

• Major cities: 2–5 business days.
• Other cities and remote areas: 3–7 business days or longer, depending on courier coverage.

These are estimates, not guaranteed delivery dates. Delays may occur because of weather conditions, courier operations, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, will be communicated to customers before their orders are confirmed.

Any free-shipping offer will be subject to the terms specified in the relevant promotion.

5. Cash on Delivery (COD)

Raees Fragrance currently offers Cash on Delivery (COD) for eligible orders.

Customers must pay the confirmed order amount to the courier at the time of delivery.

Please ensure that your phone number is reachable and that someone is available to receive the parcel and make payment.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery details, including:

• Full name.
• Active phone number.
• Complete delivery address.
• City and any relevant postal or area details.

Incorrect or incomplete information may cause delays, failed delivery attempts, or additional shipping arrangements.

If you notice an error in your delivery details, contact us as soon as possible. Changes may not be possible after dispatch.

7. Tracking and Delivery Updates

Where tracking information is provided by the courier, customers may use it to follow their shipment.

We may also share order and dispatch updates through phone, email, or Instagram, depending on the contact information provided.

If your parcel appears delayed or the tracking status does not change for an extended period, please contact us for assistance.

8. Failed Delivery and Refused Orders

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the parcel is refused, the courier may return the shipment to us.

Customers should contact us promptly if they anticipate a delivery issue.

Repeated refusal of confirmed COD orders may result in additional verification or restrictions on future orders, where reasonably justified and permitted by applicable law.

Any additional delivery charges will be communicated before a new shipment is arranged.

9. Damaged or Incorrect Deliveries

Please inspect your parcel when it arrives.

If you receive a damaged product, a leaking bottle, or an item different from what you ordered, contact us within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs or an unboxing video where available.

We will review your claim and arrange an appropriate resolution in accordance with our Return & Exchange Policy and applicable law.

10. Delays Beyond Our Control

Although we make reasonable efforts to deliver orders on time, delivery may be affected by circumstances outside our control, including severe weather, transport disruptions, public holidays, security restrictions, or courier service interruptions.

We will make reasonable efforts to assist customers when such delays occur.

11. Contact Us

For shipping questions, delivery updates, or assistance with an order, contact us:

Brand Name: Raees Fragrance
Website: https://raees.pk
Email: raeesfragrance143@gmail.com
Instagram: Raees Fragrance — visit our official Instagram profile.

Thank you for choosing Raees Fragrance. We appreciate your trust and look forward to delivering your fragrance to you.